Self-Care NOW
Privacy Policy
How we handle your information, and how carefully we treat what a purchase can reveal.
Last updated: 3 October 2026
1. Who we are
Self-Care NOW is operated by Deborah Ann Young, a sole trader trading as Catalyst Counselling and Hypnotherapy, ABN 55 282 966 331, an Australian business in Townsville, Queensland, Australia.
We are responsible for the personal information described in this policy. In European and UK terms, we are the data controller.
Contact us about privacy at: cch.phapp.1610@gmail.com
2. What this policy covers
This policy covers selfcarenow.org and anything you buy or request from it. It does not cover Deborah Young's separate counselling practice with individual clients, which is governed by that practice's own confidentiality and record-keeping obligations.
3. Information we collect
When you buy something
- Your name
- Your email address
- Your country, and any billing details our payment provider requires
- A record of what you bought, when, and for how much
- Your referral or discount code, if you used one
We never see or store your full card number. Card and account details are handled directly by our payment providers. They pass us a confirmation that payment succeeded, and a masked reference such as the last four digits.
When you ask to be told a product is ready
- Your email address, and which single product you asked about. Nothing else.
When you contact us
- Your name, email address, and whatever you write to us.
When you create an account
- Your email address and a password, stored in a hashed form we cannot read.
Automatically, when you visit
- Technical information such as IP address, browser type, pages viewed and approximate location from your IP. This is used to keep the site working and secure.
We do not collect your date of birth, your address beyond what a payment provider requires, or any clinical or medical information about you. We never ask you why you are buying something, and there is nowhere on this website to tell us.
4. Information that says something about your health
This section matters more than the rest, so it is not buried.
We sell material on weight, anxiety and workplace stress, grief and loss, relationships, fatigue, and erectile dysfunction. If you buy one, our record of that purchase suggests something personal about you. We treat those records as sensitive information, and in Europe and the UK as special category data.
What that means in practice:
- We do not sell your information. Ever. To anyone. There is no circumstance in which we would.
- We do not share what you bought with advertisers or data brokers, and we do not build or share advertising audiences from purchase records.
- We do not use what you bought to target you with advertising, on this site or anywhere else.
- Our notify-me lists are one list per product. Asking about the grief audiobook does not add you to anything else.
- Emails about the Erectile Dysfunction and Surviving Grief & Loss material never name the subject in the subject line. These are bought privately, sometimes on a shared screen or a shared device, and a subject line is visible without opening anything. Our emails about them use a neutral subject such as "Your Self-Care NOW request".
- Access is limited to Deborah Young and to the service providers listed at clause 7, who see only what they need to do their job.
5. Why we use your information, and our lawful basis
| What we use it for | Why | Lawful basis (EU/UK) |
|---|---|---|
| Giving you what you bought | You cannot receive it otherwise | Performance of a contract |
| Taking payment and preventing fraud | Required to sell anything | Contract; legal obligation |
| Answering your emails | You contacted us | Legitimate interests |
| Telling you one product is ready | You expressly asked | Consent |
| Keeping records for tax and accounting | Australian law requires it | Legal obligation |
| Keeping the website secure and working | Protecting you and us | Legitimate interests |
We do not send marketing emails to customers who have not asked for them. If that ever changes, it will be opt-in, and unsubscribing will take one click.
6. Cookies, and measuring our ads
We keep this minimal, and we ask before anything beyond the basics.
Always on, because the site needs them. Cookies that are necessary for the site to work — remembering you are logged in, and keeping your basket during checkout.
Only if you say yes: one Google Ads cookie. On your first visit we ask whether we may use it. If you choose Accept, Google Ads places a cookie so we can see whether our ads bring people here and whether they go on to click a "Buy now" button. If you choose No thanks, nothing from Google loads at all.
With your consent, Google is told only this: that a visitor who may have come from one of our ads clicked a "Buy now" button, and the price of that item. Google is not told which product or which page it was — every report says it came from our home page. We never send your name, your email address, or anything you type.
It is not used to follow you around the web. Remarketing and personalised advertising are switched off, and we never build advertising audiences from what people look at or buy here.
You can change your mind at any time: Cookie choices.
Visitor numbers. Some pages count visits with Vercel Web Analytics, which uses no cookies and does not identify you. We do not use Google Analytics.
7. Who else handles your information
We use a small number of service providers. They act on our instructions and may only use your information to provide their service to us.
| Provider | What they do | Where |
|---|---|---|
| Our payment providers | Take payment securely | Varies; see their own policies |
| Our website host | Serves the website and your downloads | Servers may be outside Australia |
| Our domain and network provider | Routes traffic and protects against attacks | Global network |
| Our email provider | Sends receipts and replies | Varies |
| Our online store | Runs the checkout and delivers your purchase | Outside Australia |
| Our advertising platform | Measures whether our ads lead to a "Buy now" click — only if you choose Accept | Outside Australia |
Named in full, those providers are Payhip for our store and checkout, Stripe and PayPal for payment, Vercel for hosting the website and counting visits, Cloudflare for the domain and network, Google for email, and Google Ads for measuring our ads with your consent. If we add or change a provider, this policy will be updated.
Links to other sellers. Our SHOP page shows products sold by other brands, such as Hanson Candle Co. When you follow one of those links you leave this website. The seller's website may set its own cookies, including one that records that you came from Self-Care NOW, so that we can be paid a commission if you buy. What happens on their website is covered by their privacy policy, not ours. We are not told who you are or what you bought; we see only that a sale was made.
We may also disclose information if the law requires it, or to establish or defend a legal claim.
We do not sell your personal information, and we have not sold or shared personal information in the preceding 12 months, as those terms are used in California law.
8. Where your information goes
We are in Australia. Our website host and other providers may store or process information outside Australia, including in the United States and Europe. By buying from us, you understand your information may be handled overseas.
Where we transfer information out of the European Economic Area or the UK, we rely on the safeguards our providers have in place, such as Standard Contractual Clauses.
9. How long we keep it
- Purchase records: as long as required by Australian tax and business law, generally seven years from the transaction.
- Your account: until you ask us to close it, then deleted or anonymised, apart from the purchase records above.
- Notify-me email addresses: until the product is released and you have been told, or until you unsubscribe, whichever comes first.
- Emails you send us: normally no longer than two years, unless the matter is ongoing.
- Technical logs: a short period, normally no more than 12 months.
10. Keeping it safe
The website runs over an encrypted connection. Passwords are stored hashed. Card details never reach us. Access is limited to those who need it.
No system is perfectly secure, and we cannot guarantee absolute security. If a breach happens that is likely to cause you serious harm, we will tell you and the regulator, as Australian law requires.
11. Your rights
Wherever you live, you may ask us to:
- Tell you what information we hold about you
- Give you a copy of it, in a portable format
- Correct anything wrong
- Delete it, subject to records we must keep by law
- Stop using it for a particular purpose
- Withdraw consent you previously gave, at any time
If you are in the EU or UK, you also have the right to object to processing based on legitimate interests, and to lodge a complaint with your local data protection authority.
If you are in California, you have rights to know, delete, correct, and to opt out of sale or sharing — although as stated above, we do not sell or share your personal information.
To exercise any of these, email cch.phapp.1610@gmail.com. We will respond within 30 days. We will not charge you, and we will not treat you differently for asking.
12. Complaints
If you are unhappy with how we have handled your information, please tell us first at cch.phapp.1610@gmail.com and give us a chance to put it right.
If you are still not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. If you are in the EU or UK, you may complain to your own supervisory authority instead.
13. Children
Our material is for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, email us and we will delete it.
14. Changes
We may update this policy. The date at the top shows when it last changed. If we make a significant change to how we use your information, we will take reasonable steps to tell you.
15. Contact
Deborah Ann Young, trading as Catalyst Counselling and Hypnotherapy (operating Self-Care NOW) · ABN 55 282 966 331 · Email: cch.phapp.1610@gmail.com